Online sales conditions
Please read these sales conditions carefully, since they are applicable to any purchase that you make through our website. We will not allow you to make any purchase unless you have confirmed that you have read and accepted these conditions of sale, marking the reading and acceptance confirmation box of the legal notice and conditions of use of the web and conditions of sale that you will have at your disposal before to confirm any purchase.
These sales conditions describe the obligations and rights that are generated between the buyer and our company when it makes a purchase. The fact of marking the aforementioned box involves the full acceptance of these conditions by the user.
The information included in these sales conditions is therefore completed with the legal information included in our Legal notice and in our Web use conditions
- Object and ownership of the web
The web https://www.matchwalls.com It is ownership of Match Projects International, SL (hereinafter Matchwalls), with address located in C/ Catalunya 9, 08860, Castelldefels- Barcelona (Spain) with CIF B70959283.
Matchawalls also offers the same services from the following domains:
www.matchwalls.es, www.matchwalls.pt, www.matchwalls.fr, www.matchwalls.de, www.matchwalls.it, www.matchwalls.co.uk, www.matchwalls.com.mx, www.matchwalls.at, www.matchwalls.ch, www.matchwalls.be, www.matchwalls.nl, www.matchwalls.pl , www.matchwalls.fi, www.matchwalls.se, www.matchwalls.dk, www.matchwalls.ro, www.matchwalls.lu, www.matchwalls.eu, www.matchwalls.eu
Customer service
You can go to customer service From our online store through the following media
Postal mail
Matchwalls
Customer service
C/ Catalunya 9, 08860-Castelledefels-Barcelona (Spain)
Through the mail address electronic help@matchwalls.com
Once we receive your application or consultation, we will answer you as soon as possible.
- PRODUCTS INFORMATION
Our website publishes the products we sell. Specifically, painted papers, murals, art print and similar products are marketed.
The range of commercialized products and its characteristics may be modified at any time. The range of products that are marketed will be those published on the web at each moment.
The final price will be the one on the web at the time of purchase of the product.
The price announced on the web includes the corresponding VAT.
- Minors
The products we sell through our website are mainly aimed at adults. In any case, minors are not authorized to, to create an account, or to register in an existing one without express authorization of its holder, or in any case to make any purchase.
When creating an account, registering in an existing one, or making a purchase the user confirms that he is at least 18 years old.
- Purchase process
To make an online purchase through our website you must first select the product range that interests you that appears in our menu or any of the products that are available on our website. The page will ask you to fill a form with your data and email to contact you and manage the order.
Once the product is selected, a submenu will open with all available products. You must select the products you want to buy clicking on which it corresponds. When selecting each product, the photo of this and its price will appear. If you click on the product again, you will see a photograph of expandable larger size, as well as additional photos and a description of this.
Additionally you will find a box to indicate the number of units you want to buy and the “Buy” button.
Clicking the “Buy” button the purchase will not yet be confirmed. The chosen product will be included in your virtual purchase basket, appearing two options, or “continuing to buy” for which you can continue adding products to your virtual purchase basket or “go through box”.
If you click on "go through box" you will be asked to complete your personal data. In this case you promise that all the information that proportions is true, complete and exact. These personal data include your phone number and email.
You will also find a box to confirm that you have read and accepted our legal notice and the conditions of use of the web, in addition to these conditions of sale. This confirmation is necessary to continue with the purchase process.
Then you will be requested data referring to the delivery address, the shipping method and finally the data related to the credit card through which you want to make the corresponding payment as described in the Section 7. ”Payment”Of these conditions of sale.
Once you accept the payment by clicking on the corresponding icon, your purchase will be made waiting for us to receive confirmation from the payment platform.
Once we have received the confirmation of the payment from the platform, we will send you a confirmation mail with all the information of it. Sometimes these messages take longer to arrive, if after 3 working days you have not received an answer you can contact matchwalls through help@matchwalls.com
Check your purchase confirmation: It is important that you check the details of the purchase confirmation email with all the details of the purchase made, including delivery date, price and other features. In case of discrepancy between your purchase and the purchase confirmation email, or do not receive the purchase confirmation email within 24 hours from the time of realization of it, please contact us immediately in it customer service help@matchwalls.com
The email we send after the confirmation of the payment constitutes for the buyer the documentary confirmation of the purchase.
- Prices
The prices of the products that we sell on our website are indicated with all the taxes included, as well as the preparation expenses. It does not include the price of the bearing, which appears broken down at the time of purchase.
At the time of payment, the system allows you to enter promotional discount codes in the box enabled for this purpose.
Matchwalls reserves the right to modify these prices at any time, however, the products will be billed and charged on the basis of the rates published at the time the user makes the purchase through our website.
The products will continue to be owned by Matchwalls until the moment in which the full payment of the price by the buyer takes place.
Depending on the place where the user makes the purchase, the currency in which the transaction is made may vary:
EU countries: euro
United Kingdom: GBP
Switzerland: Chf
Norway: CN
Sweden: cs
Denmark: CD
USA AND MEXICO: USD
Canada: Cad
- Availability
If any product marketed on our website temporarily is not in stock, it will remain published, but this incidence will be indicated next to the buy button, so the system will not allow to continue with the sales process.
In the event that, for any reason, the total or partial unavailability of an order, occurs once this has been carried out, Matchwalls will communicate to the buyer who will make a partial shipment or proceed to the complete annulment of the order due to lack of total availability or partial of the requested products.
If the charge has already been carried out at the time of informing about the non -availability of the product, the reimbursement will be reimbursed by the corresponding amounts, informing the buyer about it by sending an email, which will be carried out in accordance to what is stipulated in the Section 10 of these conditions of sale.
Matchwalls reserves the right to reject the sale of their products to a user for any reason and at any time.
- Pay
When an online purchase is made, the complete amount will be charged in real time by credit or debit card (Visa, Mastercard, Master), using the payments enabled by Shopify Payments. Other payment methods will be admitted. Once we have Received the confirmation of the payment of the amount by Shopify Payments a proof of payment will be generated through email.
You can consult the Shopify service conditions in the following link:
https://www.shopify.com/legal/terms-payments-us
For security reasons Matchwalls does not request or keep the data of said payment leaving this payment process by Shopify.
In case of rejection by Shopify Payments, the order will be annulled automatically and the buyer will be informed by sending an e-mail.
According to the legislation in force and for the safety and confidentiality of your data, the web will not store bank data or any similar throughout the purchase process. In the event that a payment is applied through Shopify Payments incorrectly, Matchwalls will proceed to perform the relevant efforts for the cancellation of the order and fertilizer of the amount, however, in case the payment is finally correct, the website is reserved a right to impact the costs derived from management.
Do I have a payment option through PayPal?
Absolutely, PayPal is one of the payment options we offer. We understand the
need to have flexible and reliable payment alternatives, and PayPal fits perfectly
With that philosophy.
Are there other available payment alternatives?
Yes, in Matchwalls we want to give you as many options as possible. Therefore, in addition to
Credit and PayPal cards, we also accept payments through Apple Pay, Google Pay and
Amazon Pay, expanding the possibilities for you to choose the one that best suits you.
Is financing offered?
Yeah! In Matchwalls, we understand that art and decoration is an important investment. That's why
We offer the option to finance your interest without interest, allowing you to adapt the fees to
Your needs. Buy now and pay at your pace, making sure you can enjoy your
Wallpaper, mural, art print or work of art without financial worries.
Can I opt for counterrembolso payment?
Currently, we do not offer the counterrembolso payment option. We focus on providing electronic payment methods that ensure efficiency and safety in each transaction for an optimal and uncomplicated purchase experience.
Facilitating every step of your purchase
In Matchwalls, your comfort when buying painted papers, murals or artint is essential. We strive to make each stage, from the choice of the work to the payment, be a simple and safe process. We are here to make sure your experience is as satisfactory as the work of art you are about to discover.
- Security
Our website is protected with a reliable maximum security system according to the means that currently exist in the market.
Our website makes available to users who want to make a safe payment methods through the Shopify Payments platform.
In this sense and for security reasons, Matchwalls does not have access to the information on the payment method that the user could use, including card numbers, safety keys or verification codes.
- Delivery
- a) Modalities and delivery place
The products will be sent, accompanied by their corresponding delivery albar to the shipping address that the buyer has indicated in the course of the purchase process.
At the time the purchase is made, a monitoring number would be provided to the customer so that at all times the status of your order can check
Once your order has left our warehouse, our logistics provider will send you an email with the information so that you can know the status of your order. In order for the delivery of the product to be as comfortable as possible for the customer, deliveries are made in the address specified by the customer. In case of not being the recipient in the address for delivery, notice of delivery attempt and the way of agreeing on it will be left. Keep in mind that after 3 to 6 days of the first delivery attempt, and if no satisfactory response for delivery has been obtained, the order will be returned to origin. This will involve charges to the customer of € 20 in order to cover the transport and packaging costs due to reverse logistics.
Orders will be processed nationally or internationally, in such a way, the deadline for delivery may vary depending on the destination of deliveries as specified in the next section.
In order to optimize the delivery, the buyer will be required, indicate at the time of order processing, a place of receiving the order within working hours.
- b) Delivery period
The delivery period has been set at 30 maximum business days, unless shorter delivery deadlines are foreseen at the time of order processing. However, the above, the minimum delivery deadlines designated in this regard are the following:
- Shipping a SPAIN With a deadline for XXXX
- International shipments with delivery period of XXX
In case of non -compliance with the term, the buyer is entitled to the resolution of the contract in accordance with section 11 of these conditions of sale, except in the case that the delay is derived from force majeure, while the product is in the logistics or transport phase , from which the buyer will be informed and that, therefore, the costs that derive from his annulment application will be in charge.
With respect to the indicated deadlines, they are average deadlines based on the characteristics of the service, always referring to business days, that is, excluding weekends and holidays.
In the case of partial delivery, this right will only affect the part of the order that has been pending shipping, it is possible that the delivery of the same order is made several times due to the needs of the delivery service or stock of the elements that make up the order.
The delivery will be considered at the time the transport company makes available to the buyer the property or the delivery object, which will be reflected in the corresponding Albarán that is delivered at the time to said effects.
- c) Precautions to take into account at the time of delivery
It corresponds to the user who has made the purchase, or where appropriate, to the recipient of the order, to check the shipments upon arrival, express the observations and claims it deems appropriate, being able to even reject the order if he sees sufficient indications that he has been open or if it presents clear signs of deterioration. The aforementioned observations must be made directly to our customer service within 30 calendar days from the moment of receiving the order by the different means of contact referred to in the first section of these conditions.
If the products delivered do not adjust in nature or quality as indicated in the delivery albarn, the buyer must present the objections and claims in the same period and form as that expressed in the previous paragraph.
Identical process must carry out the buyer in the case of delay, breakage or reception of an incomplete order.
In any case, so that the return is returned, the request returned must be in the same state as at the time of receiving it in the indicated address, the return does not proceed in the event that it has signs of having been used by the buyer.
- d) List of orders
In the event that after 12 business days from the expected date of arrival of your purchase, and in the event that it has not been received, you must contact our customer service by the different routes expressed in the first section for Matchwalls to proceed to investigate what happened with the lost package.
- e) Transport.
Matchwalls manages shipments through the Shipius company. You can find more information about this service on your page https://www.shipius.com.
- Returns and changes
10.1 Returns (exercise of the right of withdrawal)
As collected in current consumption regulations, you can give up your order for no reason within the 14 calendar days From the day you, or the recipient you have indicated receive the bought products.
- a) Previous condition.
The products that intend to be returned must be in perfect condition (without use, damage, wear, breaks or dirt) with all their accessories, and instructions manuals (in case they include them) and must be returned correctly protected, in their packaging original.
- b) Procedure
To carry out the return you must send the products to the following address, always indicating name, surname, address and order number.
Matchwalls
Customer service
C/ Aribau 171, Low 08036-Barcelona (Spain)
Once the package has been received in our stores and verified that the returned products are in perfect condition, the amount of the returned elements will proceed, informing the buyer of said process via email and proceeding to the reimbursement of the amount paid and recovering Matchwalls the PROPERTY OF THE RETURN PRODUCT.
The costs and risks linked to the return of the product will be borne by the buyer.
The return must be done within a maximum period of 14 calendar days since you communicated your will to return.
- c) Refund amount
The amount to reimburse will be equal to the purchase price of the returned products (s), and will be paid by the same route in which the payment was made within a maximum period of 14 calendar days from the communication of the right of withdrawal. In the case of payments against refund, they will be paid by bank transfer.
Once the order leaves the warehouse, the shipping costs will never be reimbursed.
If the buyer has used any discount these will be returned to their user account.
10.2 Defective or envied products by error
In the case of defective products or that do not correspond to the order made by the buyer it is necessary to contact the customer service by the different means of contact referred to in the first section of these conditions. Matchwalls will be responsible for the collection and replacement of defective or sent by error without any cost for the buyer.
10.3 changes
If you want to make a change not motivated by defects in the product or for an error in the shipment, you should get in touch with the customer service. Change requires compliance with the conditions specified in section 10.1.A.
If you want to change the product for another, you must make the purchase of the new product (including the corresponding shipping costs) and at the same time the transport company delivers the new product, it will make the withdrawal from which you want to change. When the product arrives at the Matchwalls warehouse and it is proven that it is in perfect condition, without use and ready to put it again for sale, the corresponding amount will be reimbursed according to what is collected in section 10.1.C.
- Warranty
We guarantee that the products we sell through our website comply with current regulations regarding security and homologation.
Matchwalls is not responsible for the possible damage that could be caused by incorrect or reckless use of them.
In addition to all the legal rights that assist you as a consumer and the 14-day voluntary return guarantee, buyers in Spain will have a two-year post-sale guarantee from the date of delivery of the product, for the repair or replacement of products Buy on our website if they were defective or disagreement with what is announced. You can request the reimbursement or reduction of the product price when the repair or replacement of the product would not have taken place in a reasonable time or without major inconveniences for you.
- Data protection
You can find the information related to the protection of your personal data, as well as the exercise of the rights that assist you in relation to their treatment in the Legal notice of this same website.
- Applicable regulations
These conditions of sale are governed at each of its ends by the current Spanish and European regulations that are applicable, legislation to which the parties are expressly submitted.
Matchwalls may not be considered responsible for breach of the contract signed in the event of the end of stocks or unavailability of the product, force majeure, activity interruption, total or partial strike, (especially referring to postal services, means of transport or communications ), floods or fire.
In the case of litigation, you can go, first of all, matchwalls to try to reach a friendly resolution of the controversy, if not possible or want to directly exercise your rights by judicial means, they will be the courts of your place of Residence the only competent.
Fraud: If we have suspicion of fraud or verify an effective fraud or illegal activity related to any of the payments made with respect to a purchase made through our website, we reserve the right, to our so much discretion, to cancel your purchase with effect with effect immediate and without any compensation. This right of cancellation will apply without prejudice to any other action that we can exercise against you.
- Commercial communications.
Matchwalls may use, in case you lend us your consent, your email address to send you commercial information about our products and novelties.
- Language.
These sales conditions have been originally written in Spanish. In case of conflict with the version in another language, the Spanish version will prevail.
- Modification of sales conditions
Matchwalls reserves the right to modify these sales conditions at any time. The valid sales conditions will be those published on the web at each moment.
In the event that any of the terms of these sales conditions are declared invalid, null, or for any reason, ineffective, said terms or conditions shall be understood excluded without such declaration being able to affect the validity or enforceability of the rest of the rest of conditions.
Last review: March 27, 2024
